Last updated: October 12, 2026

We want you to get the right part the first time. If something is not right, here is how returns work at AP AC Distributors, LLC.

30-day returns

You can return most items within 30 days of purchase. Items must be new, unused, uninstalled and in the original packaging, with your receipt or order number.

Restocking fee

Returns of non-defective items have a 15% restocking fee. There is no restocking fee if we sent the wrong item or the item arrived damaged.

Items we cannot accept

  • Special orders and custom-made items, including custom-size grilles and linear diffusers
  • Refrigerants, oils, chemicals, sealants and other opened consumables
  • Electrical parts that have been installed or wired, like capacitors, contactors, motors, control boards and thermostats
  • Items cut to length, like copper line, flex duct, conduit and tubing
  • Items returned after 30 days

Defective items and warranty

Most products carry the manufacturer warranty. If a part fails, bring it to either store with the model and serial number and your receipt. We will help you process the warranty claim with the manufacturer.

Refunds

After we receive and inspect your return, we refund the original payment method within 5 to 10 business days. Original shipping charges are not refundable unless the return is because of our error.

How to start a return

Call (305) 468-3858 or email AP.Purchasing.Dept@gmail.com with your order number. You can also bring the item to our North or South store.

Questions?

Call us at (305) 468-3858 or email AP.Purchasing.Dept@gmail.com.

North store: 4290 NW 72nd Ave, Miami, FL 33166
South store: 10505 SW 186th St, Miami, FL 33157
Monday to Friday 7:30 AM to 5:00 PM. Saturday 8:00 AM to 12:00 PM. Sunday closed.